Refund Policy

1. Overview

QEVORI Study Pro is a digital access pass. Because access can be activated immediately after payment, completed purchases are generally non-refundable except where this policy or applicable law provides otherwise.

2. Cases that may qualify

A refund may be considered where:

• You were charged more than once for the same intended purchase and did not receive a corresponding extension of access.
• Payment was successfully completed but QEVORI Study did not activate the purchased pass, and support could not restore the access within a reasonable time.
• The amount charged or currency differs from what was clearly shown at checkout.
• A transaction was unauthorized and the claim is supported by information from Paystack, your bank or Mobile Money provider.
• Applicable consumer law requires a refund.

3. Cases normally not eligible

Refunds are normally not provided because:

• You changed your mind after access was activated.
• You did not use the pass before it expired.
• You expected a specific examination score or academic outcome.
• An AI answer was imperfect, where the service otherwise remained available.
• Your device, internet connection or unsupported software prevented use.
• Your access was suspended for serious misuse or violation of the Terms.

4. How to request a refund

Contact support@qevori.com within 7 calendar days of the transaction where possible. Include:

• The email used for QEVORI Study and Paystack checkout.
• The Paystack transaction reference.
• The transaction date and amount.
• A brief explanation and any relevant screenshots.

Never send your full card number, PIN, CVV, OTP or Mobile Money authorization code.

5. Review and processing time

We aim to acknowledge refund requests within 2 business days. Approved refunds are submitted through the payment provider. The time before funds appear in your account depends on Paystack, your bank or Mobile Money provider and is outside QEVORI Study's direct control.

6. Payment disputes and chargebacks

Please contact QEVORI Study first so that we can investigate. Filing a false chargeback or intentionally misrepresenting a valid transaction may result in suspension of access. This does not limit any right you have to contact your bank, Mobile Money provider or Paystack regarding an unauthorized transaction.

7. Contact

Refund and payment support: support@qevori.com.